An Organization's effectiveness depends on much more than knowledge or technical or professional competence. Work in organizations involves relationships between colleagues, subordinates and others, both on a one-to-one basis and within a group. The organization's success depends largely on the quality of interpersonal relationship.

No doubt about it: Individuals with excellent interpersonal skills rise to the top - in their careers, in their organizations and in life!

You've probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one - no contest!

What you may not know is that effective interpersonal skills can be learned - just like any other skill

Program Contents :

• Communications Skills

• Body Language

• Perception,

• Johari’s window

• Understanding the importance of rules

• Assertiveness

• Resolving conflict

• Decisions

• Feedback

• Motivation,

• Emotional Bank Account

• The Heart principle

• Being a team player

• Coping with stress

• Strategy & Action Plan

Payoffs :

Upon completion of this program participants will be able to:

• See the importance of perception.

-Realize the importance of rules.

• Distinguish between the role and the person.

• Handle conflict constructively.

• Become aware of their pattern of behaviour and impact on others.

• Establish rapport and dialogue.

• Understand the dynamics of interpersonal behaviour

Duration : One Day

• Contents will be customized as per the needs of the client